The installation of each equipment means for us the beginning of a cooperation link. We are committed to the responsibility of each laboratory we work with, to deliver a quality result, accurately and on time.
Our team is focused on ensuring continuity in the operation of the laboratory and maximizing the performance of instruments and reagents. Our main goal is customer satisfaction.
That is why we have a robust local technical support, consisting of a team of Clinical Pathologists, Biochemicals, Engineers and Computer Scientists trained directly by the manufacturers themselves.
We provide a comprehensive service, with attention to all points of the country, including:
Technical Service
Installation of instruments, preventive and corrective maintenance.
Emergency care 24 hours a day, 365 days a year.
Technical Advice
User training.
Query resolution.
Discussion of results.
Support with technical and scientific material.
IT Support
Software installation and maintenance.
Support for connecting instruments to LIS.