Our returns policy

In case of receiving a product that does not match the one requested or with what is declared in your invoice, or in case of detecting a fault or defect in the product received, you have a period of 2 days from the date of receipt to request the return.

This request must be submitted:
Or email administracion@biodiagnostico.com.uy
Or communicate by phone at 2487 1537.
Nuestro personal administrativo le asesorará sobre cómo proceder con el envío del producto.

The return costs are borne by Biodiagnóstico in all cases, except for errors in the customer's order.

Las devoluciones se realizan a través del Agencia Central, mediante envío a nombre de Cabinsur S.A., previa coordinación con personal administrativo de Biodiagnóstico, quien le indicará los datos necesarios para el despacho.

No replacements or credit notes will be made in those cases that:
– The cold chain is not respected in the return of the product
– The shipment is made without prior coordination with our administrative staff
– Defects, alterations or breaks are observed in the primary packaging

Ensuring the care of the products is our priority. Thank you for helping us maintain your quality.